Information and Referral
connecting neighbors to resources
As part of the Lutheran Social Services’ Network of Hope, our mission is to create a better world by serving people in need. We live out our faith by providing community access to thousands of programs and services available from nonprofit, government and health care organizations across central Ohio, as well as generate insights that strengthen the community.
Mrs. B’s Story
When Mrs. B., 80, contacted LSS 211 Central Ohio (formerly HandsOn) she was angry and frustrated. She owed the electric company $100 and had received a disconnection notice. She didn’t know what to do. As she continued to talk to our information resource specialist, Mrs. B.’s anger turned to sorrow and tears as she explained that her husband had recently died and he had been the one that had handled their finances.
Our information resource specialist reassured Mrs. B. that everything was going to be alright. Because she had called our hotline once before, we were able to access her information quickly and provide her with several options for assistance. By the end of the call, Mrs. B. was very thankful for the help and expressed that she felt happier than she had in a long time. A week later we followed up and Mrs. B. reported that the organizations we referred her to were able to help and her electric bill had been paid. She thanked LSS 211 for checking in and for their assistance.
Lutheran Social Services of Central Ohio is a United Way agency, a member of Lutheran Services in America and a non-profit 501(c)(3) organization.
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