A New Way to Provide Quality, Dignified Service
If you are a client of the LSS Franklin County or Delaware County Food Pantries, please use the link below to order your food. If you are a client of the Lancaster County Food Pantry, please visit the pantry as you normally would.
If you need assistance after reading the Help Document or viewing the video, please call the Help Desk at 877-LSS-MEAL. Volunteers will be available weekdays from 10 a.m. to 2 p.m. Otherwise you may leave a message, and we will get back with you.
Latest Franklin County Updates
During our initial pilot period, we listened and took to heart feedback from clients, volunteers and staff. With any innovation, there are lessons learned and refinements that need to be made. One of our primary focuses has always been to streamline the pantry process to ensure convenience for our clients. Based on feedback and our experiences, we have decided to make some modifications to our new pantry system.
We will maintain the core of our innovation – online ordering and appointment system. This platform significantly reduces the wait time for our clients.
We found that outside distributions are difficult to manage efficiently due to unpredictable weather patterns and the hardships it places on our clients, volunteers and staff.
Instead of offering three mostly external distribution sites on both the southside and westside of Columbus, we plan to offer one internal location on each side of town with expanded hours. We have already transitioned our southside distributions to the Champion Avenue location.
At the Champion Avenue location, clients can not only pick up online orders via their monthly appointments, they can also drop in weekly for fresh produce and bread.
STARTING JULY 10, our westside pickup point will be the Westgate Shelter House at 3271 Wicklow Road. The schedule will change to Tuesdays from 1:30 p.m. to 4 p.m. and Wednesdays from 12 p.m. to 2:30 p.m. The Dodge and Glenwood distributions will end the week of July 2.
Still the Choice Model
The choice food pantry concept helps to build self-esteem and provides dignity to those who are in need by allowing clients to choose the food their families will eat. It also allows the LSS Food Pantries to be a better steward of our donated or purchased food by eliminating the chance of giving out items that will not be used.
The traditional choice food pantry model allows clients to select their own foods within the USDA food groups. In our new online system, families will still be able to choose the food they most need but will not be constrained by food groups.
We’ve been distributing food to Ohio families via mobile distributions for more than 8 years.
Lutheran Social Services of Central Ohio is a United Way agency, a member of Lutheran Services in America and a non-profit 501(c)(3) organization.
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